Refund policy

Refund Policy

Thank you for your purchase! We want you to be completely satisfied with your order. Please review our refund policy below:
Returns
  • We gladly accept returns on unworn and unused items within 30 days of the purchase date.
  • To initiate a return, please contact us at jennsteelern@gmail.com to obtain a Return Authorization.
Refund Process
  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Exchanges
  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Non-Refundable Items
  • The following items are non-refundable:
    • Custom or personalized orders
    • Sale or clearance items
Shipping Costs
  • Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items
  • If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the return shipping costs.
Contact Us
  • If you have any questions or concerns regarding your order or our refund policy, please reach out to our customer service team at [your email address].
Thank you for supporting our family business! We appreciate your understanding and look forward to serving you again.